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Feedback, complaints and compliments

We value your feedback and are committed to continuously improving our service. Your comments, whether positive or negative, help us understand what we're doing well and where we can do better.

How to provide feedback

You can share your feedback, raise concerns, or make a complaint in several ways:

  • Use the feedback form below

  • Contact the Clinical Lead or Operational Lead directly

  • Speak to any member of the HODS staff

  • Contact the Patient Advice and Liaison Service (PALS)

What happens next

  • We will acknowledge receipt of your feedback within 2 working days

  • For complaints, we aim to provide a formal response within 10 working days

  • Compliments will be shared with the relevant staff members

Patient Advice and Liaison Service (PALS)

If you're not satisfied with our initial response, or prefer to speak to someone outside the department, you can contact PALS:

More information